About
Voice Input for Now Assist is a new voice interface developed by ServiceNow that lets people, including those with disabilities, interact hands-free with enterprise software. Unlike standard voice tools, it recognises ServiceNow-specific commands and runs multi-step tasks in one go.
What makes it stand out for accessibility is its co-creation with employees with disabilities from ServiceNow’s TruAbility Network. Their insights shaped core features such as adjustable speech speed, always-on listening, and page summaries, addressing needs of users with motor impairments, vision loss, and neurodivergent processing styles.
The impact is measurable: users with disabilities completed tasks up to 41% faster and rated usability 47% higher during testing. By embedding accessibility from day one, Voice Input for Now Assist delivers a faster and easier digital experience for all users.
It’s not just an assistive tool; it shows how enterprise software can build in accessibility from the start.